In Shanghai, Air New Zealand continues to operate a specialized office. The airline provided its clients with travel facilities through this branch. They can seek advice on any problems at this office, from departures to arrivals. In addition to this, they can rely on the office to address general questions, charter operations, and cargo transportation issues.

Contact Details of Air New Zealand Shanghai Office

The table below can be used to get in touch with the airline personnel at the Shanghai office:

Address: Room 4005, 40th Floor, CITIC Square, 1168 Nanjing West Road, Shanghai, Jing’An, China

Contact Number: 400 101 8080

Office Hours: Monday to Friday between 8:30 AM and 5:00 PM

Email ID: customerservice@airnz.co.nz

Official Website: https://www.airnewzealand.co.nz/

Details of the Shanghai Airport

Additionally, travelers can speak with Air New Zealand employees at Shanghai Airport about their questions. Details about it are listed below:

Airport:Shanghai Pudong International Airport
Address:4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China
Telephone:86 21 96990
Airport Code:PVG

Air New Zealand Head Office Details

Auckland is home to Air New Zealand Head Office. If fliers have any questions, then they can get in touch with the senior personnel here.

Address:185 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand
Phone Number:+64-9-357-3000 

Issues Handled at the Shanghai Office of Air New Zealand

For expert assistance with the service requirements, passengers can visit the Shanghai office of Air New Zealand.

Customer feedback and complaintsRefund request processing
Flight scheduleFlight cancellation
Seat selectionTicket modification
Lost and delayed baggageSpecial assistance requests
Check-in guidanceTransit and connecting flight guidance

Amenities Offered at the Shanghai Office

The amenities of the Air New Zealand office in Shanghai are intended to improve the entire customer experience.

Wheelchair-accessible facilitiesAir-conditioned customer service area
Restroom servicesDigital flight information displays
Wi-FiComfortable seating areas

Map of the Air New Zealand Office in Shanghai

The Air New Zealand Shanghai Map can be used by travelers to get there. Finding detailed directions to the office is another advantage of this function.

Here is a list of all Air New Zealand Offices.

Lastly, for cargo-related concerns, passengers can get in touch with the Shanghai office of Air New Zealand. The airline can give a lot of assistance here since it deals with flight, charter, and cargo facilities.

FAQs

Where is the Shanghai Office of Air New Zealand?

Serving travelers with a range of airline-related services, the Shanghai office is situated in Room 4005, 40th Floor, CITIC Square, 1168 Nanjing West Road, Shanghai, Jing’An, China.

Can I inquire about the Shanghai office’s pet travel policies?

Yes, information about pet transportation is provided by the Shanghai office.

Can I get a copy of my itinerary at the Shanghai office?

Indeed, the airline’s office based in Shanghai helps with requests pertaining to the itinerary.

Does the Shanghai office help with misplaced luggage?

Yes, the team working at the Shanghai office assists fliers with their misplaced luggage.