The head office of Zambia Airways is located in Lusaka, Zambia. This office manages administrative functions for the airline. Further, it is responsible for planning operations and controlling various processes. Besides, executive management works delicately here. They focus on the development of strategies, financial administration, maintaining standards of service, and making business decisions.

Contact Details of Zambia Airways Head Office

There are multiple ways to get in touch with the main office of Zambia Airways. A few of them are mentioned below.

Address:34/947M, Kenneth Kaunda International Airport, P.O. Box 30555, Lusaka, Zambia
Contact Number:+260 211 431500
WhatsApp (Text Only):+260 763 886511
Office Hours:Monday to Friday (08:00 AM – 05:00 PM), Saturday (08:00 AM – 12:00 PM), and closed on Sundays
Email Address:reservations@zambiaairways.co.zm
Official Website:https://www.zambia-airways.com/
Facebook:https://www.facebook.com/zambiaairways2014
Instagram:https://www.instagram.com/zambia_airways
Twitter:https://x.com/zambia_airways

Zambia Airways Executive Customer Service Contacts

Along with the Chief Executive Officer, there are some other top-level authorities who are leading the airline. They ensure efficient flight operations as well as take care of their customers for travel-related needs.

NameDesignation
Jomo MatululuBoard Chairperson
Thomas Gebreyohannes WoldesenbetChief Executive Officer
Robert MalashaManager of Finance and Strategic Planning
Chapu Peter KatongoHead of Public Relations

Issues Managed at the Main Office of Zambia Airways

The authorities working at Zambia Airways HQ offer resolutions to numerous visitors. Hence, one may ask them about the following queries.

Flight bookings and reservationsOnline check-in assistance
Frequent flyersGeneral information on Zambia Airways
Cargo inquiriesCustomer service issues
Flight schedulesVisa assistance
Business travel assistanceFlight questions
Travel plan changesRefund applications
Changes in tickets and datesFlight cancellations
Group bookingsTravel for unaccompanied minors
Requests for special assistanceLost and delayed luggage
Baggage inquiriesSeating and upgrades

Map of the Main Office of Zambia Airways

Using the interactive map of Zambia Airways HQ is valuable since it allows the users to easily find the office. Also, it helps them plan their visit while improving the overall user experience through visual navigation.

Zambia Airways Head Office brings together the senior management and the essential departments of the airline under one roof. Its focus is to regulate continuous operations and keep efficiency.

FAQs

Where is the Zambia Airways Head Office situated?

The main office of Zambia Airways is situated at 34/947M, Kenneth Kaunda International Airport, P.O. Box 30555, Lusaka, Zambia.

Can I make flight reservations at the Zambia Airways Headquarters?

Yes, the office can help with flight bookings and any travel-related assistance.

What is the Zambia Airways contact number?

Passengers can call the airline on +260 211 431 500.

Can I solve baggage issues at the Zambia Airways main office?

Indeed, flyers can contact the office regarding lost or damaged baggage.

How to contact Zambia Airways through email?

The email address for customer care is reservations@zambiaairways.co.zm.

Is there Zambia Airways WhatsApp support?

Absolutely, flyers can use WhatsApp with Zambia Airways on +260 763 886 511.

Does Zambia Airways provide ticket refund assistance?

Refund claims and ticket-related enquiries are handled by the airline headquarters.