The Avianca Santa Marta office is located in Centro Comercial Ciudadela Comercial Prado Plaza, Cra. 4 #26-40 Local 108, Comuna 2, Santa Marta, Magdalena, Colombia. For general modifications, refunds, or general queries, flyers are encouraged to visit this office. Moreover, this firm assists them before and after their journeys with travel-related problems. Also, to register with loyalty program services like LifeMiles, they can contact the office. Alongside, they can understand the process of earning and redeeming miles by communicating with the staff here.

Contact Details of Avianca Santa Marta Office

To know the address, email ID, and other resources to contact the authorities of Avianca at the office in Santa Marta, refer to the table below.

Address: Centro Comercial Ciudadela Comercial Prado Plaza, Cra. 4 #26-40 Local 108, Comuna 2, Santa Marta, Magdalena, Colombia

Contact Number: +57 605 431 2768 – +57 605 431 2020 – +57 314 593 7004 – +57 316 830 2577

Office Hours: Monday to Friday 08:00 to 12:00 – 14:00 to 18:00. Saturdays 09:00 to 13:00

Email ID: servicioavianca@avianca.com

Official Website: https://www.avianca.com/

Airport Details in Santa Marta

Alongside the office, flyers are able to inquire about services at the counters of the airline at SMR Airport. The details of the same are mentioned below.

Airport:Simón Bolívar International Airport
Address:Km 42 via Cienaga, Santa Marta, Colombia
Telephone:57 5 6932525
Airport Code:SMR

Avianca Headquarters Address & Contact Information

All the complex issues related to Avianca flights are managed at its main office. Hence, if flyers face any disruption before or after their flights, they can visit the Avianca Headquarters.

Address:Avianca Group International Limited Avenida Calle 26 #59-15 , Bogotá, Colombia
Phone Number:+57 601 794 8488

Issues Handled at the Avianca Office in Santa Marta

Passengers can complain about delayed/canceled flight, lost/damaged baggage, or any other issue at the Santa Marta office. Not only that, but they can understand the airline policies at this firm. Nonetheless, other queries inquired here are listed below.

Schedule changesTicket refunds
Check-in supportBaggage complaints
Visa guidanceSeat upgrades
Flight bookingUnaccompanied minor assistance
Pet travelFlight information
Baggage requestsGroup travel
Loyalty supportMiles redemption
Insurance queriesTerminal information
Customer complaintsBooking problems

Facilities Rendered at the Santa Marta Office

As the main focus of Avianca is customer satisfaction, they also take care of their visitors at their Santa Marta office. Mainly, the following amenities are served here.

Passenger assistance desksVehicle parking facilities
Easy transport connectivityComfortable seating spaces
Light refreshment optionsFriendly staff

Map of the Santa Marta Office of Avianca

Flyers can contact Avianca in Santa Marta by calling or visiting in person. For the same purpose, a map can be used, as it provides accurate directions to the office.

Here is a list of all Avianca Offices

From departures to arrivals, Avianca’s Santa Marta office supports its customers on every stage of the passengers’ journey. However, they do so by offering guidance and assistance with bookings/modifications.

FAQs

Where is the Avianca Santa Marta office?

The Avianca in Santa Marta office is located in Centro Comercial Ciudadela Comercial Prado Plaza, Cra. 4 #26-40 Local 108, Comuna 2, Santa Marta, Magdalena, Colombia.

How to contact Avianca in Santa Marta?

By dialing +57 605 431 2768 – +57 605 431 2020 – +57 314 593 7004 – +57 316 830 2577, one can contact the Santa Marta office.

Can the Santa Marta office provide visa guidance?

Yes, the authorities of Avianca in Santa Marta provide guidance regarding travel documents, visa requirements, and entry regulations for different countries.

Can you upgrade your seat at the Santa Marta office?

Flyers can inquire about seat upgrades, premium cabin availability, and eligibility at Avianca in Santa Marta.