SATENA Airlines runs a dedicated office in Cartagena, specifically at Rafael Núñez International Airport, Cartagena, Colombia. Through this office, local passengers can submit complaints related to their flight experience with the airline. Also, they can communicate with the authorities regarding booking any ancillary service. In addition, they can also ask for any refunds related to the cancelled flight.

Contact Details of SATENA Airlines Cartagena Office

Along with contacting the Cartagena office by phone, customers can also visit the facility in person. Or, they can email the officials via a dedicated ID.

Address: Rafael Núñez International Airport, Cartagena, Colombia

Contact Number: (601) 794 2211

Office Hours: Monday to Friday between 9:00 AM and 6:00 PM (EST)

Email ID: cliente@satena.com

Official Website: https://www.satena.com/

Cartagena Airport Details

To find the details of the airport in Cartagena, Colombia, one can consider the table mentioned below.

Airport:Rafael Núñez International Airport
Address:Cl. 70, Cartagena de Indias, Bolívar, Colombia
Telephone:+57 56931351
Airport Code:CTG

SATENA Airlines Headquarters Address & Contact Details

At the SATENA Airlines Headquarters, the senior officials deal with complex matters. Here, escalated matters are overseen by them, and resolutions are presented to customers.

Address:Avenida El Dorado No. 103-08, Entrance 1, Interior 11, Bogotá, Colombia
Phone Number:+57 (601) 918 6030, +57 1 605 22 22

Facilities Offered at the Cartagena Office

To facilitate the comfort of visitors, the SATENA Cartagena office equips a few amenities mentioned below.

Complimentary snacks and beveragesAC seating areas
Passenger-assistance desksSupport services for travelers with limited mobility

Issues Managed at the Cartagena Office of SATENA Airlines

Every passenger, including seniors and new mothers, can issue their complaints or feedback at the Cartagena office of SATENA. Apart from this, several other inquiries are handled here.

Regional flight informationFare and route inquiries
Flight reschedulingRemote-destination connectivity
Boarding pass reissuanceCheck-in support
Excess baggage requestsTicket cancellations
Delayed baggage claimsSpecial baggage transportation
Flight reservationsRefund requests
Unaccompanied minor assistanceTravel voucher inquiries
Medical travel requestsCharter flight inquiries

Map of the SATENA Airlines Office in Cartagena

Passengers can make use of the map of the SATENA Airlines office to find its location in Cartagena. Further, this feature is free to use and displays nearby transportation links and access points.

Here is a list of all SATENA Airlines Offices.

In brief, flyers can contact the SATENA office in Cartagena when they need help with flight services. In addition, the office handles bookings, refunds, and many other travel-related issues to support them.

FAQs

What is the address of the SATENA Airlines Cartagena office?

The address of SATENA Airlines in Cartagena is Rafael Núñez International Airport, Cartagena, Colombia.

How can I contact the Cartagena office of SATENA Airlines?

To contact the Cartagena office of SATENA, call (601) 794 2211.

Can the Cartagena office help with flight bookings?

Yes, flyers can receive assistance with new reservations and itinerary planning.

Can you inquire about baggage issues at the office in Cartagena?

Passengers can seek support for lost/delayed/damaged baggage concerns at the Cartagena office of SATENA Airlines.

Does the Cartagena office provide information about refunds?

Customers can check the status of refund requests and learn about refund policies at the carrier’s dedicated Cartagena office.