SATENA Airlines runs a dedicated office in Caracas, specifically at Simón Bolívar International Airport, Caracas, Venezuela. Through this office, local passengers can submit complaints related to their flight experience with the airline. Also, they can communicate with the authorities regarding booking any ancillary service. In addition, they can also ask for any refunds related to the cancelled flight.

Contact Details of SATENA Airlines Caracas Office

Along with contacting the Caracas office by phone, customers can also visit the facility in person. Or, they can email the officials via a dedicated ID.

Address: Simón Bolívar International Airport, Caracas, Venezuela

Contact Number: (601) 794 2211

Office Hours: Monday to Friday between 9:00 AM and 6:00 PM (EST)

Email ID: cliente@satena.com

Official Website: https://www.satena.com/

Caracas Airport Details

To find the details of the airport in Caracas, Venezuela, one can consider the table mentioned below.

Airport:Simón Bolívar International Airport
Address:HXXX+M99, Maiquetía 1162, La Guaira, Venezuela
Telephone:+58 212-3031014
Airport Code:CCS

SATENA Airlines Headquarters Address & Contact Details

At the SATENA Airlines Headquarters, the senior officials deal with complex matters. Here, escalated matters are overseen by them, and resolutions are presented to customers.

Address:Avenida El Dorado No. 103-08, Entrance 1, Interior 11, Bogotá, Colombia
Phone Number:+57 (601) 918 6030, +57 1 605 22 22

Facilities Offered at the Caracas Office

To facilitate the comfort of visitors, the SATENA Caracas office equips a few amenities mentioned below.

Complimentary snacks and beveragesAC seating areas
Passenger-assistance desksSupport services for travelers with limited mobility

Issues Managed at the Caracas Office of SATENA Airlines

Every passenger, including seniors and new mothers, can issue their complaints or feedback at the Caracas office of SATENA. Apart from this, several other inquiries are handled here.

Regional flight informationFare and route inquiries
Flight reschedulingRemote-destination connectivity
Boarding pass reissuanceCheck-in support
Excess baggage requestsTicket cancellations
Delayed baggage claimsSpecial baggage transportation
Flight reservationsRefund requests
Unaccompanied minor assistanceTravel voucher inquiries
Medical travel requestsCharter flight inquiries

Map of the SATENA Airlines Office in Caracas

Passengers can make use of the map of the SATENA Airlines office to find its location in Caracas. Further, this feature is free to use and displays nearby transportation links and access points.

Here is a list of all SATENA Airlines Offices.

In brief, flyers can contact the SATENA office in Caracas when they need help with flight services. In addition, the office handles bookings, refunds, and many other travel-related issues to support them.

FAQs

What is the address of the SATENA Airlines Caracas office?

The address of SATENA Airlines in Caracas is Simón Bolívar International Airport, Caracas, Venezuela.

How can I contact the Caracas office of SATENA Airlines?

To contact the Caracas office of SATENA, call (601) 794 2211.

Can the Caracas office help with flight bookings?

Yes, flyers can receive assistance with new reservations and itinerary planning.

Can you inquire about baggage issues at the office in Caracas?

Passengers can seek support for lost/delayed/damaged baggage concerns at the Caracas office of SATENA Airlines.

Does the Caracas office provide information about refunds?

Customers can check the status of refund requests and learn about refund policies at the carrier’s dedicated Caracas office.